Problems/Errors

Why can I not view the thumbnails for WMF files in Vista like I was able to in Windows XP? (KB040173)
Windows Vista will not display the thumbnail images of WMF files, like it did in XP. This is due to the exploit that was found that allowed malicious code t...
Wed, Jun 11, 2014 at 8:33 AM
Why can I not copy graphics from Hallmark to another program? All I get is a black box. (KB040174)
Due to licensing agreements with Hallmark, we are restricted in what can be done with the Hallmark artwork. Hallmark has specifically requested that their a...
Mon, Sep 22, 2014 at 8:56 PM
When using the Hallmark Card Studio software, I am getting an error message mentioning OpenGL. How do I correct this? (KB040176)
This is due to a video driver being out of date or corrupted. We recommend that you go your video card manufacturer's website to download and install t...
Sun, Oct 12, 2014 at 7:40 PM
When printing an envelope, it is either not printing anything, or part of the text is cut off/not in the right place. How do I fix this? (KB040181)
When you print an envelope, you select the size of the envelope from the list and Hallmark Card Studio tells the printer which size it is printing to. For s...
Thu, Oct 16, 2014 at 9:56 AM
When printing a project, the print out is either blank, only half of the page/image prints or all or part of a graphic is printing a black box. How do I correct this? (KB040183)
There are several possible reasons for why this may occurs. Below are a couple of the more common solutions that we have found. We recommend that the ...
Thu, Oct 9, 2014 at 1:01 PM
When importing my Address Book from a CSV file it says "Successful" but nothing shows up in my Address Book. (KB040185)
Typically, this occurs when there is something wrong within the CSV file. It is difficult to describe all the scenarios where something may be wrong with th...
Fri, Sep 5, 2014 at 2:28 PM
When I try to print certain projects (usually envelopes and cards), it shows a "Updating print preview" message and nothing prints out. What is happening? (KB040186)
If you are not in the USA and your computer's regional settings are set for something other than English (United States) you most likely will experienc...
Sun, Aug 17, 2014 at 2:20 PM
When I try to print a double-sided project, it does not print out the second page. How do I correct this? (KB040187)
There are several possible reasons for why this may occurs. Below are a couple of the more common solutions that we have found. We recommend that the ...
Wed, Oct 8, 2014 at 4:46 AM
When I try to open the Event Planner, it is opening the one from a prior version of Hallmark Card Studio. How do I correct this? (KB040188)
This is due to a conflict with a prior version of the Hallmark Card Studio software. We have found that the following corrects the issue for most people: ...
Thu, Jul 17, 2014 at 7:18 AM
When adding my own text, the font appears too thick. (KB040189)
All text has an Inside and Outline Color assigned to it. When you enter your own text, the font automatically assigns a color to the Inside and Outline. Dep...
Wed, Jun 11, 2014 at 8:36 AM