To disable the startup programs:

  1. Click the Start button.
  2. Click the Run option.
  3. On the Run window, type in "msconfig" without the quotes in the Open field.
  4. Click the OK button. This will open the System Configuration window.
  5. Click the Diagnostic Startup option on the General tab.
  6. Click the OK button.
  7. A window will open with a message indicating that it will need to restart. Click the Restart button.

If this resolves the issue, it is likely that there is a program that loads at startup that is conflicting with this program. Steps to determine which program this may be can be found in this article:

How do I determine which startup item is conflicting with my program? (KB000017)


If you wish to re-enable all your startup items, please perform the following steps:

  1. Repeat steps 1-4 from above.
  2. Click the Normal Startup option on the General tab
  3. Click the OK button.
  4. A window will open with a message indicating that it will need to restart. Click the Restart button.

When the computer finishes rebooting, all formerly disabled startup applications will have been re-enabled.